You
may return some unopened items purchased at Zip Installations within 30 days of
the original delivery. We will pay the return shipping costs if the product is
defective or the return is a result of our error. If the item is returned for
any other reason you are responsible for the return shipping costs and a 20%
restocking fee will be applied. No returned merchandise will be accepted
without a Return Merchandise Authorization (RMA). We will credit you in the
same manner as your original payment within 7-10 days of receiving the returned
item.
Installation
appointments that are canceled will be subject to a $65 cancellation fee.
The
following items may not be returned after the installation
appointment:
Installation
Labor
Antenna
Installation Package*
*Our
qualified staff will work with you to ensure the correct antenna is selected
given your geographical location but we cannot guarantee you will receive all
channels available in your area. Every home is different and in the event
that unforeseeable circumstances inhibit signal to your home Zip will not be
able to offer a refund. Please call Zip @ 888.778.0530 if you have any
questions regarding our return policy.
Return Process- Please email us to get your RMA Number at: returns@zipinstalls.com
Include your order number and the items you wish to return
We
will respond via e-mail with a Product Return Form that will direct you on
where to ship the item(s)
